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Associate Professional Services Consultant - RSA Enterprise Security Practice

Function description

RSA, The Security Division of EMC is headquartered in Bedford, Massachusetts. RSA is the expert in information-centric security, enabling the protection of information throughout its life cycle. RSA enables customers to cost-effectively secure critical information assets and online identities wherever they live and at every step of the way, and manage security information and events to ease the burden of compliance. They offer industry-leading solutions in identity assurance & access control, encryption & key management, compliance & security information management and fraud protection. These solutions bring trust to millions of user identities, the transactions that they perform, and the data that is generated. RSA, The Security Division of EMC, was formed in September 2006 following EMC Corporation’s acquisitions of RSA Security and Network Intelligence.

The RSA – enVision Practice Consultant is responsible for the technical implementation and project management of professional services engagements for RSA’s enVision Data Security Group’s Logging, Monitoring and Reporting applications. These projects may include analyzing requirements, implementation, customization, integration and documentation for the customer. The Practice Consultant works closely with sales, project managers, other TS personnel, and the customer to ensure a smooth implementation and transition from start-up to integration/production mode. Key responsibilities include the successful execution of all consulting engagements, which encompass evaluating customers' strategic business issues, identifying requirements, creating business case justifications, and proposing appropriate enterprise solutions. Capable of working with minimal supervision. Knowledgeable of industry best practices in the implementation of complex technical solutions. Demonstrates strong interpersonal skills. This position will require travel throughout the United States.

We are seeking a service-driven individual to join our Professional Services staff as a Professional Services Consultant. The Professional Services Consultant acts as a company representative in a post-sales perspective to provide installation, training, and customization services. The Professional Services Consultant must work diligently to get customers up and running with Network Intelligence Corporation’s hardware and software products. You must be willing to work with other people and put in whatever effort it takes to satisfy customers, both internal and external.

Tasks

* Provide punctual, on-site installation, training, and customization services

* Provide product training via phone and Webex

* Development of statements of work for complex projects

* Ability to build project plans and manage complex projects

* Some outside-normal-hours visits as necessary

* Logging all issues into databases

* Proactive following-up on all issues and visits

* Analysis and debugging of technical issues

* Provide technical documentation and knowledge base updates

* Assist technical support in times of staff shortages

Profile

# Minimum of a 4 year (i.e. Bachelors) Degree in a technical discipline (Engineering, Computer Science, Information Systems/Science, Mathematics, etc.) or equivalent experience

# Minimum 2 years experience delivering consulting services to customers in complex network environments, including exposure to security environments (SOC, NOC, LAN/WAN, Desktop)

# Expert level familiarity with Windows 2000, Microsoft Office and Internet Explorer.

# Familiarity with Cisco PIX Firewalls, Cisco Routers, Cisco VPN devices, Checkpoint FW-1 Firewalls, Intel VPN, or other network and security devices

# Understanding of network and security knowledge (TCP/IP, DNS/WINS, firewalls, routers, IDS, VPNs)

# Certification is a plus in any of the following areas:


* Windows OS certifications (MSCE, MCP, etc.)

* Security certifications (CISSP, etc.)

* Device Vendor Certifications (Cisco CCNA/CCNP, Check Point CCSE, NICE, etc.)



# Positive, can-and-will-do, team player attitude.

# Positive appearance and charismatic demeanor conducive to presenting information to customers in a face-to-face encounter

# Ability to clearly relay technical knowledge to both technical and non-technical people, written and verbally.

# Resourceful and self-sufficient, as help may not always be readily available

# Project management experience, particularly in the area of application implementation

# Ability to manage multiple, concurrent tasks.

# Willing and able to travel up to 100% of the time

Interest

Please apply online on http://www.emc.com.

Tags

Location

4250 North Drinkwater Boulevard, Suite 200
Scottsdale
Arizona
United States