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Customer Service Representative

Introduction

HALDEX (www.haldex.com), headquartered in Stockholm (Sweden), is a provider of proprietary and innovative solutions to the global vehicle industry, with focus on products in vehicles that enhance safety, environment and vehicle dynamics. Haldex is listed on the Nasdaq OMX Stockholm Stock Exchange and had net sales of nearly 8.5 billion SEK in 2008. The number of employees amounts to about 5,000. To support the consolidation in the European Distribution Center in Strasbourg (France), we’re looking for a m/f Customer Service Representative.

Function description

After an intense on the job training in our offices in Ghent (Belgium), you’ll relocate to Strasbourg (France). There, you will be responsible for supporting a dedicated client portfolio. You will have contact with customers on a daily basis, managing product issues, orders, delivery, invoicing, contracts and reporting. You will deal with customers via email, fax and phone to support their requests.

Tasks

- Assure maximum customer satisfaction, while providing excellent back office support
- Correct and timely processing of all orders, from order confirmation to delivery of goods.
- Keeping clients informed on the status of their orders and handle all related inquiries. For technical questions you are supported by the technical team.
- Managing and solving customer queries and complaints, if necessary, issue credit notes
- Provide administration support for purchasing orders

You report directly to the Customer Service Responsible.

Profile

You combine a higher education with an international spirit. You have a first experience in customer service, administration or sales support. Strong in communication, diplomatic attitude and accurate administrative skills guarantee customer orientation and satisfaction. You like to work in team and have the desire to learn and develop customer and account management skills. You are fluent in Dutch and at least one additional European language (G/F/E). Knowledge of additional languages is an asset.

Offer

We offer excellent career opportunities in an expanding company that is becoming increasingly global with employees in different countries with different cultural backgrounds and well-functioning forms of cooperation.

This role will allow you to join the company in a varied Customer Service role with a competitive salary. Relocation costs are compensated by Haldex.

Interest

Visit our website http://www.astyre.com/en/career-zone/jobs and apply online or send your CV to jobs@astyre.com, mentioning the right reference number.

Tags

Location

Strasbourg
Alsace
France